IT Assistant

IT Assistant

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As an IT Assistant at Torpedo your role is critical in helping clients achieve their objectives by supporting the company’s use of IT. As a key part of our infrastructure team providing first class systems support, both hardware and software, you will aid the wider business in wowing our clients and creating innovative solutions that we are proud to put our name to. There would be an expectation to be on site at our office in Cassington (Oxfordshire) a few days a week. 

Responsibilities & Duties 

Day-to-day administration, support, and maintenance of the internal and client (AWS) infrastructure. 

Provide technical advice and guidance for internal IT issues to users for basic issues. 

Help trouble-shoot and solve technical issues. 

Help ensure that the security of the internal IT systems, network, resources and information is set-up, maintained and tested regularly in line with information security management procedures. 

Help provision new desktops, laptops, mobile devices and other IT equipment for new employees or employees changing their roles. 

Help Train staff and new starters on their use of the company's IT hardware, software and telephony systems. 

Help organise IT equipment to allow quick response to common failures in IT infrastructure or urgent needs. 

Track IT assets and help organise recycling or decommissioning of IT equipment as required. 

Help maintain and manage secure back-up systems and offsite archiving. 

Support the business by helping to administer the ISMS (Information Security Management System part of ISO27001). 

Help ensure compliance of the ISMS policies and processes across the business. 

Creating and maintaining system documentation where needed. 

Prioritise own workload to cope with conflicting demands. 

Technical Skills 

Knowledge of Apple Mac OS and iOS 

Knowledge and understanding of Cloud Computing 

Knowledge of Microsoft Windows, Office365, Active Directory and SharePoint 

Knowledge of Linux 

Knowledge of networks including routing, switching and understanding of networking topology 

Excellent troubleshooting and technical problem-solving skills. Able to diagnose and fix hardware faults and software issues 

Some experience of security related areas such as security monitoring, intrusion preventions, vulnerability scanning, penetration testing etc would be desirable

Company Benefits

We like to look after our team and provide a lot of benefits. This is all the normal stuff we offer but, with the pandemic going on, some of these have been put on the back-burner for a while for safety reasons. We’re bringing it all back now – we’ve missed our parties and the pick ‘n’ mix!

Wherever you’re working from:

  • Flexible working
  • 25 days holiday (increasing to 28 days after five years) plus bank holidays
  • Pension scheme
  • Employee Assistance Programme
  • Bupa health insurance
  • Bupa dental insurance
  • Bupa wellbeing health expenses cash plan
  • Conferences and training
  • Regular social events including the Christmas Party and the famous Torpedo Summer Family Fun Day
  • Annual Torpedo Awards
  • Team challenges such as Blenheim Triathlon, 3 Peaks, Tough Mudder, Jurassic Walk
  • Cycle to work bike scheme
  • Free annual flu vaccination
  • Sports teams including running, football and netball.
  • Income Protection

And for when you’re in the office:

  • Modern agency environment in a converted barn
  • Excellent location with free parking
  • Charging points if you drive electric
  • Covered bike shed
  • Showers
  • Use of on-site swimming pool and tennis court
  • Free fruit in the office every week
  • Copious amounts of tea and coffee
  • Tasty snacks and pick ‘n’ mix sweets
  • Breakout area with large TV
  • Sonos sound system with shared playlists

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